Refund Policy

Effective Date: September 7, 2025

Thank you for supporting my books and merchandise! Please read this policy carefully before making a purchase.
 

All Sales Final

• All purchases made through this website are final.

• Refunds, returns, and exchanges are not available once an order has been placed.

Physical Products & Shipping

• Items are shipped to the address provided at checkout.

• Please ensure your shipping information is accurate. Alexandra Ayres is not responsible for lost, delayed, or misdelivered packages due to incorrect information provided by the customer.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact orders@alexandraayres.com within 7 days of delivery with photos of the damage.

• While refunds are not offered, a replacement may be arranged at the author’s discretion.

Digital Products

• Digital products (eBooks, downloads, etc.), are non-refundable.

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Questions?

If you have any concerns about your order, please reach out to: orders@alexandraayres.com